- Step 1 - If you have installed transmitter(s) with batteries, check that they have adequate power level. Note that batteries tend to power the device for about 12 months. Change the batteries to fresh alkaline, non-rechargeable ones. If you have installed a breaker (DIN) type transmitter, check that it is powered. Press once the link button and if the LED is not on, then the breaker is faulty and needs to be replaced.
- Step 2 - For battery powered transmitters only. Verify that the transmitter has been installed within transmission range (<50m) and that it is not enclosed in a metallic box. If yes, then position the device outside the metallic box
- Step 3 - Make sure that the hub is not positioned on top or just next to your router, as the Wi-Fi signal sometimes interfere or disrupts the transmission signal. Reposition the hub further from the router.
- Step 4 - Disconnect the sensors for the transmitter and bring the transmitter closer to the hub. Press twice the link button and check if the connection is re-established. Also, check that the transmitter is set to the fast transmission timing (Red LED). If not, press and hold the link button for 2-3s to change the timing. Timing order is: Red (10s) > Orange (15s) >Green (20s) > Red
- Step 5 - The transmitter looks to be faulty and needs to be replaced. Please send an email describing your issue to our Support Team at email@example.com